Account and Data Deletion
Last updated: 17 September 2026
This page explains how to ask One School at a Time (OSaaT) to delete an OSaaT app account and the personal data linked to it.
How to request deletion
- Email support@osaat.vision from the address registered on your account, with the subject line "Account deletion request".
- Include your full name, organisation and country so we can verify the account.
- A parent or guardian requesting deletion of a child's screening record should include the child's name, school and approximate screening date.
We acknowledge every request and complete it within 30 days.
What is deleted
- Your account, login credentials and profile details
- Your device and session records, and your activity logs
- Contact details you submitted through our website forms
What may be retained
- Child clinical records (screening results, prescriptions and dispensing history) where a health-records law or programme agreement requires retention. These are kept for the statutory period, then deleted or irreversibly anonymised.
- Anonymised, aggregated statistics that can no longer identify any individual, used for programme and donor reporting.
We will tell you clearly if any part of your request falls under a retention requirement.
Related policies
See our Privacy Policy and Terms of Use for full details on how we handle information.